Shipping policy

Shipping and Tracking

When will I get my order?

First, it takes 3–7 days to fulfill an order. After the order is checked for quality, it is shipped to the customer .

Orders placed in and delivered within the United States are delivered within 5 days after the order is filled.

Delivery times may differ depending on location and current conditions. You will receive a tracking number once your order has shipped.

You can select from the following available shipping speeds at checkout:

Domestic shipping
Flat Rate (Standard) (3-4 business days after fulfillment)
Standard rate with CO2 offsetting (3-4 business days after fulfillment)
Express (1-3 business days after fulfillment)
Overnight (1 business day after fulfillment)

International from USA
Flat Rate (Standard) (5-20 business days after fulfillment)
Standard rate with CO2 offsetting (5-20 business days after fulfillment)
Standard DDP (3-5 business days after fulfillment) Canada only
Express (1-3 business days after fulfillment)

International from EU
Flat Rate (Standard) (5-20 business days after fulfillment)
Standard rate with CO2 offsetting (5-20 business days after fulfillment)
Express (1-3 business days after fulfillment)

You will see the final shipping cost on the checkout page before confirming your order.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at misspix@colorfulpants.com.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please do the following:

  • Use the tracking number you received when your order shipped to check the status.
  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Check with your neighbors in case the courier left the package with them.

If you have completed the steps above and your order has still not arrived, please contact us at misspix@colorfulpantsatx.com. Please include your order information in your message so that we can efficiently assist you.

Insufficient Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. We can reship your order once we have confirmed an updated, correct address, but you’ll need to cover the reshipment costs.

Wrong Address – If the order is shipped to the wrong address due to our error, we will send you a replacement at our expense, including the cost of reshipping the order.

To ensure the city in the address matches its ZIP code, use this USPS ZIP code lookup when placing your order.

Where do your products ship from?

We work with print-on-demand drop shippers worldwide, so depending on where you are, your orders are shipped from the facility that can do it most efficiently!

Customs Fees and Taxes on International Orders

An additional customs fee and/or tax can occur on international orders. Customs fees and taxes are assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office to see if they apply duties and taxes to your purchases.