Shipping and Other Store Policies

Information about shipping, returns, exchanges, and refund requests can be found here.

Shipping and Tracking

When will I get my order?

First, it takes 3–7 days to fulfill an order. After the order is checked for quality, it is shipped to the customer.

Orders placed in and delivered within the United States are delivered within 5 days after the order is filled.

Delivery times may differ depending on location and current conditions. You will receive a tracking number once your order has shipped.

You can select from the following available shipping speeds at checkout:

Domestic shipping
Flat Rate (Standard) (3-4 business days after fulfillment)
Standard rate with CO2 offsetting (3-4 business days after fulfillment)
Express (1-3 business days after fulfillment)
Overnight (1 business day after fulfillment)

International from USA
Flat Rate (Standard) (5-20 business days after fulfillment)
Standard rate with CO2 offsetting (5-20 business days after fulfillment)
Standard DDP (3-5 business days after fulfillment) Canada only
Express (1-3 business days after fulfillment)

International from EU
Flat Rate (Standard) (5-20 business days after fulfillment)
Standard rate with CO2 offsetting (5-20 business days after fulfillment)
Express (1-3 business days after fulfillment)

You will see the final shipping cost on the checkout page before confirming your order.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at misspix@colorfulpants.com.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please do the following:

  • Use the tracking number you received when your order shipped to check the status.
  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Check with your neighbors in case the courier left the package with them.

If you have completed the steps above and your order has still not arrived, please contact us at misspix@colorfulpantsatx.com. Please include your order information in your message so that we can efficiently assist you.

Insufficient Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. We can reship your order once we have confirmed an updated, correct address, but you’ll need to cover the reshipment costs.

Wrong Address – If the order is shipped to the wrong address due to our error, we will send you a replacement at our expense, including the cost of reshipping the order.

To ensure the city in the address matches its ZIP code, use this USPS ZIP code lookup when placing your order.

Where do your products ship from?

We work with print-on-demand drop shippers worldwide, so depending on where you are, your orders are shipped from the facility that can do it most efficiently!

Customs Fees and Taxes on International Orders

An additional customs fee and/or tax can occur on international orders. Customs fees and taxes are assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office to see if they apply duties and taxes to your purchases.

Return Policy

If there’s something wrong with your order, please let us know by contacting us at misspix@colorfulpants.com!

We replace items in the following instances:

  • Defective or damaged items
  • You receive the wrong size order due to an error on our side.
  • The order is shipped to the wrong address due to our error.

If any of these apply, follow the instructions below for assistance.

Any claims for damaged/defective items must be submitted by emailing misspix@colorfulpants.com within 7 days after the product has been received. Include a description of the problem along with photos and your order number.

For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.

Refunds are offered to customers who receive the wrong items or damaged items if we are unable to replace the item.

If you need to return an order, please contact us for the correct return address, as we work with several suppliers and need to ensure that we receive your return at the correct location in order to process any agreed-upon resolution.

We cannot refund orders for buyer’s remorse. Claims deemed an error on our part will be covered at our expense. However, shipping charges may apply.

We cannot accept returns of sealed goods, such as face masks, which are unsuitable for return due to health or hygiene reasons. Any returned orders of face masks will be disposed of.

I received the wrong product. What should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at misspix@colorfulpants.com within 7 days of the day you receive the order.

You must include the following information in your email:

  • Photos of the product you received
  • Your order number
  • Any other details you may have about your order

We’ll get back to you with a resolution within five business days.

I received a damaged product. What should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at misspix@colorfulpants.com within 7 days of the day you receive the order.

You must include the following information in your email:

  • Photos of the damaged product
  • Your order number
  • Any other details you may have about your order

We’ll get back to you with a resolution within five business days.

Can I exchange an item for a different size/color?

We only replace items if they are defective or damaged.

If you’re unsure about sizing, check our sizing charts—we have one for every item listed on our store in the product description section.

Though rare, it’s possible that we mistakenly sent the wrong size. If that’s the case, please let us know at misspix@colorfulpants.com within 7 days of receiving your order. Include your order number and photos of the item showing the size, and let us know what size you ordered, so we can send a replacement in the correct size.

We cannot refund orders for buyer’s remorse.

Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. The supply of goods that are made to the consumer’s specifications or are clearly personalized;
  2. Sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.